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Claims Phone Support I

Job Title: Claims Phone Support I

Reports To: Manager, Claims

Job Location: Glastonbury, CT

Job Summary:

Provide excellent claim call center service and support to Travel Insured customers and travel agents as well as supporting claim unit personnel to achieve unit service goals.

Responsibilities:

  • Provide daily phone coverage for the Claims 800 number to service and support Travel Insured customers and travel agents.
  • Assist customers by setting up claim first notices, advising on requirements for a complete submission of required documents and the process for sending applicable claim forms by email and/or mail.
  • Provide accurate and timely answers to routine claim inquiries with appropriate notations in the TIC diary.
  • Serve as customer advocate in all interactions to provide an outstanding customer experience.
  • Support department objectives and service levels.
  • Document complex inquiries and claim status calls and forward to the appropriate claim unit member.
  • Perform other related duties as needed to fulfill job and unit needs.
  • Embrace and practice Pete’s Principles.

Qualifications:

  • Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Strong active listening skills demonstrated by giving full attention to what other people are saying
  • Ability to communicate information verbally and in writing so that others will understand the message being conveyed
  • Communicating effectively in writing as appropriate for the needs of the audience
  • Demonstrated knowledge of and familiarity with Microsoft office software
  • One to two years of prior customer service experience
  • Familiarity with claims, imaging and workflow systems is a plus
  • High school degree or equivalent, AA preferred

Benefits:
* Excellent 401(k) plan with employer contributions / Stock Purchase Plan
* Medical / Dental / Vision / Short Term Disability / Life Insurance
* Generous PTO and holidays
* Educational reimbursement / Scholarships
* Casual dress, free parking
* Volunteer and Extracurricular opportunities – Team TII

Travel Insured is a winner of Top Workplaces in Connecticut!

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Coverage is offered by Travel Insured International, California lic. no.0I13223, 855 Winding Brook Drive, Glastonbury, CT 06033. The plans contain insurance benefits underwritten by the United States Fire Insurance Company, 305 Madison Ave, Morristown, NJ 07960. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. United states Fire Insurance Company is currently authorized to transact business in all states and the District of Columbia. NAIC No. 21113. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2016. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization, and not by United States Fire Insurance Company or Travel Insured International. Coverages may vary and not all coverage is available in all jurisdictions. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of our plans. Louisiana residents looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured.