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Notice of Loss Phone Support

Job Title: Notice of Loss Phone Support

Reports to: Manager, Claims

Job Summary:

Provide excellent claim call center service and support to Crum & Forster and Travel Insured customers.

Responsibilities:

  • Provide daily phone coverage for the Claims 800 number while adhering to scripts and best practices related to all customer interactions.
  • Assist customers by setting up claim first notices.
  • Keep accurate records of all customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
  • Provide accurate and timely answers to routine claim inquiries and update claim in the appropriate claim system.
  • Serve as customer advocate in all interactions to provide an outstanding customer experience.
  • Become cross trained to serve as backup for other TII call center functions.
  • Perform other related duties as needed to fulfill job and unit needs.

Qualifications:

  • Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
  • Strong active listening skill demonstrated by giving full attention to what other people are saying.
  • Ability to communicate information verbally and in writing so that others will understand the message being conveyed.
  • Demonstrated great teamwork skills: willingness to help others; adaptable to team goals; builds and leverage relationships; capable of training others.
  • Demonstrated knowledge of and familiarity with Microsoft office software.
  • One to two years of prior customer service experience.
  • Familiarity with claims, imaging and workflow systems is a plus.
  • Some college or Associates Degree preferred.

Full-time Travel Insured International associates are offered benefits including:
* 401(k) and profit-sharing plans with employer contributions
* Medical / Dental / Vision / Short Term Disability / Life Insurance
* Paid vacation and holidays
* Tuition reimbursement
* Business casual dress, picnic area, free parking
* Matching gift, Volunteer and Extracurricular opportunities – Team TII

Travel Insured International Inc. is An Equal Opportunity Employer.

To apply, upload your resume and complete the assessment.

Coverage is offered by Travel Insured International, California lic. no.0I13223, 855 Winding Brook Drive, Glastonbury, CT 06033. The plans contain insurance benefits underwritten by the United States Fire Insurance Company, 305 Madison Ave, Morristown, NJ 07960. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. United states Fire Insurance Company is currently authorized to transact business in all states and the District of Columbia. NAIC No. 21113. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2016. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization, and not by United States Fire Insurance Company or Travel Insured International. Coverages may vary and not all coverage is available in all jurisdictions. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of our plans. Louisiana residents looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured.