Senior traveler thanks Travel Insured for going “Extra Mile”
Traveler Sherman W. was going to Ireland with 70 people in a few days and called for guidance on buying $100,000 Accidental Death & Dismemberment coverage.
“I did not understand some of the items,” Sherman says. “Sue was very patient with me and guided me through the product as I had it displayed on my computer monitor. She truly ‘went the extra mile!’ I don’t know how your other representatives could be as good as Sue. She is certainly an asset to your company!”
“A pleasant experience” despite trip cancellation and a sick parent
Aer Lingus passenger Monica M. could still smile after canceling flights to Ireland due to a sick elder parent. She was fully reimbursed for lost prepaid costs. “I can’t thank you enough for all your help,” Monica says. “It is hard enough dealing with a parent getting ill, and then having the hassle of dealing with the airline and the insurance company. You certainly made this a pleasant experience for me. I hope you realize how much your customers appreciate your willingness to help them.”
Team service wins Travel Insured a repeat customer
Maryland Traveler Joe C. filed a Travel Insured claim and worked with several Travel Insured people in customer service and claims. None let this customer down. “I spoke to you, Eva, Judy, and Donna,” says Joe.
“Each of you was very courteous and, above all, helpful in guiding me on how to file our claim. I would not hesitate to use Travel Insured International again. Thank you.”
“This client thought great Service was dead… It wasn’t!”
This Florida traveler was delayed in Atlanta, missed a New York connection, had to purchase new tickets to Europe, spend an airport overnight, and lost his bags. Travel Insured repaid extra airline ticket costs and full Trip and Baggage Delay coverage.
“Thank you for all your help,” the traveler wrote to our claims representative. “You are a credit to your job and to Travel Insured International. Thanks.”
Great service makes two heroes: travel agent and Travel Insured
Traveler Richard S. sent a thank-you to Travel Insured and his travel agent after receiving a check for medical expenses incurred on his Alaska cruise.
“I thank you both, first to our agent Janet for convincing us to buy insurance,” Richard says. “And, second, for your prompt and complete coverage of our claim. We will definitely use your service again. And when we book a cruise, we will recommend Travel Insured International to our friends and associates…”
A secretary is relieved of worry after her boss’s trip delay
Massachusetts secretary Emily R. thanked Travel Insured’s claims representative for handling the claim after her boss’s delayed trip home from a Caribbean cruise.
“Thank you for your prompt attention to this matter,” Emily says. “I realize you do not have an easy position to be in, but you surely make it seem easy. And one big bonus ‘thank you’ for being NICE. I hope your company realizes the attention and work you put into your position.”