Due to COVID-19 (the coronavirus), we are experiencing a higher call volume than usual. We apologize for any delays and will assist you as quickly as possible.
Please view our Coronavirus coverage, FAQs, and other resources here.
To initiate a voucher, please click here.
Due to COVID-19 (the coronavirus), we are experiencing a higher volume of calls and claims than normal. We strongly encourage our customers to file and manage their claim online, as it will allow us to provide the most efficient service during this difficult time.
Before filing a Trip Cancellation claim, please reach out to your travel provider directly for information regarding your cancelled trip.
View our infographic on the Claims Process.
View our full list of Claim Documentation Needed.