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Iceland Volcano - Frequently Asked Questions

by John Stone | Apr 22, 2010
Travel Insured provides answers to frequently asked questions in regard to the recent eruption of a volcano in Iceland.

East Hartford, CT - April 22, 2010 - Although volcanic activity continues in Iceland; throughout the news we see encouraging signs of a return to more normal conditions. Many stranded travelers are returning home or have plans to return home soon. Below are some of the more frequently asked questions coming into our call center and our response.

Question: “What is the coverage cut-off date for the current Iceland volcano event?”

Answer: Travel Insured policies purchased on or before April 14, 2010.

Question: “I am scheduled for future travel and purchased my insurance policy prior to this volcanic event. If this volcano subsides and then erupts again, causing my future travel plans to be disrupted, will this be considered unforeseen and could coverage apply?”

Answer: Events related to the volcanic activity in Iceland are considered as unforeseen for Travel Insured policies purchased on or before April 14, 2010.

Question: “I am scheduled to travel later this year and have not yet purchased travel insurance. If I purchase a policy today, am I covered for a future volcanic eruption in Iceland?

Answer: At this time the events of the Iceland volcano continue to progress; coverage for a future Iceland volcano eruption would require current events to subside.

Question: “Am I covered if the Iceland volcano erupts again? What about another volcano?”

Answer: Please review the terms and conditions of the policy that you purchased. A volcano is considered a natural disaster and many of our policies provide benefits specific to a natural disaster. The resulting ash cloud from the Iceland volcano was characterized as a weather related event and therefore triggered additional benefits for many of our insureds.

Question: “I have insurance and am scheduled to fly out later this week. What should I do if my flight is cancelled?”

Answer: First call your air carrier. We understand that all airlines have made rebooking passengers impacted by this event a priority. Also call Travel Insured’s 24/7 Assistance Services to help you with updated travel plans or other related service you may need while traveling.

Question: “My customers are stranded away from home. What can you do to help them?”

Answer: Your customers should contact Travel Insured’s Assistance Services. Representatives are available 24 hours a day. Our Assistance provider can help your clients weather this event with everything from locating an available hotel room to re-scheduling a flight home.

Please review your Description of Coverage or contact Travel Insured directly for questions on coverage as the benefits and coverage vary based upon which policy you have purchased.

Report your claim and Download Claim Forms

Travel Assistance Services (Continental USA): 800-494-9907

Travel Assistance Services (International): 603-328-1707

Travel Insured Customer Care: 800-243-3174


Coverage is offered by Travel Insured International, California lic. no.0I13223, 855 Winding Brook Drive, Glastonbury, CT 06033. The plans contain insurance benefits underwritten by the United States Fire Insurance Company, 305 Madison Ave, Morristown, NJ 07960. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. United states Fire Insurance Company is currently authorized to transact business in all states and the District of Columbia. NAIC No. 21113. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2016. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization, and not by United States Fire Insurance Company or Travel Insured International. Coverages may vary and not all coverage is available in all jurisdictions. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of our plans. Louisiana residents looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured.