Travel Tips and Ideas

Travel Insured Shares How to Find the Right Travel Agent

by User Not Found | Jan 12, 2011

Thanks to their common discovery that human travel agents are stronger consumer advocates and more accessible to travelers for help than airlines or travel suppliers' websites in a travel crisis, consumer media have recently written pages of articles about the "comeback" of travel agents. Seemingly overnight, news organizations from CNN to the New York Times to USAToday, among others, have revised their former opinion of travel agents. Their media image has quickly evolved from industry dinosaurs into industry darlings.

The current collective wisdom is to find a good travel agent before you book a serious trip, including expensive airline tickets. Here are some tips on finding a good one.

  • Consider a travel agent as valuable to your well-being while traveling as a doctor or a lawyer is at home. Ask friends or relatives for referrals. Ask why they like their agent.
  • Don't waste an agent's time by picking their travel brain with no intent to book. If you want the cheapest travel go back to using websites. But don't expect great service.
  • Do some due diligence. Learn the agent's business experience and industry affiliations.
  • Ask the agent for client testimonials or contacts. Search online for any complaints.
  • You'll get better service by indicating you are looking for a possible repeat travel relationship, not just a one-off trip, if things go well with the first booking.
  • Ask the agent where they've traveled and how. Does their expertise match your interests? If the agent is annoyed by questions, you may want to look elsewhere.
  • Be honest and forthcoming in describing the trip and budget you are looking for. Be open to agent suggestions even if you do not choose to take them.
  • Does the travel agent offer travel insurance and answer your coverage questions? Protecting your travel purchase and his or her reputation indicates the agent is a pro.
  • Ask the agent how to reach the agency or their backup if you have an emergency during a trip. Will someone get back to you quickly with help if you leave a message?
  • Important: if the agent responds to your initial phone messages or emails promptly, it is a clearer sign of good service than if you wait more than a day for a return call.


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This website contains highlights of the plans, which include insurance benefits underwritten by the United States Fire Insurance Company, Home Office: 305 Madison Ave, Morristown, NJ 07960, Administrative Office: 5 Christopher Way, 2nd Floor, Eatontown, NJ 07724. United States Fire Insurance Company is currently authorized to transact business in all states and the District of Columbia. NAIC No. 21113. The plans also contain non‑insurance Travel Assistance Services provided by C&F Services through Active Claims Management (2018) Inc., operating as Active Care Management. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2018. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Coverages may vary and not all coverage is available in all jurisdictions. In most states, your travel retailer is not a licensed insurance producer/agent, and cannot evaluate, interpret, or answer technical questions about the technical terms, benefits, exclusions, and conditions of our plans or evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. California license #0I13223, 855 Winding Brook Drive, Glastonbury, CT 06033. CA DOI toll free number: 800-927-4357. MD Insurance Administration: 800-492-6116 or 410-468-2340. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured at 855-752-8303 or