Travel Tips and Ideas

The Challenge of iPhone Repair While Traveling

by User Not Found | Jun 21, 2011

The mobile iPhone has become the traveler's communications device of choice, and that now includes many vacationers as well as business people, especially when road warriors travel on personal time. The challenge, however, is being prepared for potential operating glitches that can occur, as well as the worse experience of breaking the iPhone's glass display screen by dropping it on a hard surface or accidentally stepping on it.

Service information on Apple's web site and discussions in travel forums indicate that a one-year warranty is included with the purchase of an iPhone, but the limited warranty includes exceptions. It also costs $199 per year once the first free year is up. Repairs covered under the warranty are for malfunctions of operating features on the device. But repairs needed due to accidents such as dropping the phone and cracking its display, or smacking the phone unintentionally into a hard surface, are not covered. Plus the length of time indicated by Apple for its service to complete a repair is three-to-five business days, which could be a large chunk of travel time during a vacation or business trip.

One repair solution is to transfer the SIM memory card from your own phone to a rental iPhone or lesser, but compatible, phone if Apple does the repair. Apple recommends this card transfer because stored memory information is normally lost during a major iPhone repair. There are also do-it-yourself repair kits, readily available on Amazon.com, if the repair need is to replace the cracked glass display of an otherwise functional iPhone.  However, Apple warns that an existing warranty is nullified if an iPhone repair is attempted by the customer or a non-Apple repair service. There are numerous independent iPhone repair services to be found online for owners whose repair needs are immediate and who either don't have, or don't care about, their limited service warranty.

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This website contains highlights of the plans, which include insurance benefits underwritten by the United States Fire Insurance Company, Home Office: 305 Madison Ave, Morristown, NJ 07960, Administrative Office: 5 Christopher Way, 2nd Floor, Eatontown, NJ 07724. United States Fire Insurance Company is currently authorized to transact business in all states and the District of Columbia. NAIC No. 21113. The plans also contain non‑insurance Travel Assistance Services provided by C&F Services through Active Claims Management (2018) Inc., operating as Active Care Management. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2018. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Coverages may vary and not all coverage is available in all jurisdictions. In most states, your travel retailer is not a licensed insurance producer/agent, and cannot evaluate, interpret, or answer technical questions about the technical terms, benefits, exclusions, and conditions of our plans or evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. California license #0I13223, 855 Winding Brook Drive, Glastonbury, CT 06033. CA DOI toll free number: 800-927-4357. MD Insurance Administration: 800-492-6116 or 410-468-2340. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured at 855-752-8303 or customercare@travelinsured.com.