Sail Caribbean Voyages - Travel Protection


The page covers basic information you may need for purchasing travel protection or starting a claim. We suggest reading the appropriate plan document before purchasing to better understand the coverage.


Account ID: 62092

Please reference this number when contacting our Customer Care team. This will help us assist you.


Plan Documents:

These plans are not available if you have made the final trip payment.

Click on the state you are a resident of to view the appropriate plan document.

*Cancel for Any Reason is not available to residents of New York State.


Contact Information:

For coverage questions:
844-440-8113 (option 1)
Monday-Friday: 9:00am-5:30pm EST

For emergency assistance while traveling:
844-440-8113 (option 8)


Claims:

You can start a claim online. Once submitted, you are also able to check the status of your claim at your convenience.

 

 

Contact the Claims Department at:
844-440-8113 (option 3)
Monday-Friday 8:00am-6:00pm EST

Our Claims team can provide you with your Plan Number and assist you in starting your claim. Once your claim has been started, you will be able to check the status of your claim online where you will be asked to input your Plan Number and your Last Name. You can also check out our Claim Process infographic for more detail.


COVID-19 Resources:

For quick answers about COVID-19 related questions or concerns, please review the FAQ document.