24/7 Traveler Support Services

Go See It All

We'll look out for everything else.
Why do we include 24/7 non-insurance assistance in our travel protection plans? Because sometimes things happen, and you need a safety net. But 24/7 Traveler Support Services can enhance a trip too. Check out all we offer, from concierge needs to translation support and destination expertise, plus assistance for emergencies, accidents, passport predicaments, medical needs, and more.

We’re like a real-life travel guide, here for you wherever you go.

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older couple taking a selfie

Our Services

  • Emergency Travel Arrangements: Including assistance with replacement passports or visas, emergency cash advances or help with unexpected travel arrangements.

  • Concierge Services: Arrange a meet-and-greet, get shopping assistance or event tickets, secure restaurant reservations, rental cars, hotels, and more.

  • General Travel Assistance: like translation services, missed connection coordination, assistance with lost baggage, roadside services, itinerary changes and more.

  • Medical Assistance: Including telemedicine remote clinical services with medical professionals, Rx procurement while away, eyeglass and contacts replacement, 24/7 helpline call-in access to nurses and physicians, and medical evacuation coordination.

  • Security Assistance: like assistance in cases of major disasters, crisis assistance, political evacuation services and more.

Here 24/7 When You Go There

  • Our global customer care experts of 100+ people have helped over 170,000 travelers via phone call, email, and WhatsApp support in less than 30 seconds.

  • 24/7 services mean we’re always available, no matter the time zone

  • Deep knowledge of destinations around the world means we can make any trip more memorable, and help enhance all your travel experiences
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Start Your Journey Today


Protection that meets you in the moment. We are here. Go be there.


What are 24/7 Traveler Support Services?

24/7 Traveler Support Services, also called non-insurance assistance services, is a customer service helpline that is available worldwide 24 hours a day, 7 days a week.

How do I contact the support helpline?

24/7 non-insurance travel support assistance:
1-800-494-9907 (Within U.S./Canada)
1-603-328-1 707 (Outside of US/Canada)

How do I add 24/7 Traveler Support Services to my plan?

24/7 worldwide non-insurance assistance services are automatically included with a travel protection plan by Travel Insured.

What can the service helpline assist me with?

Non-insurance assistance services provide immediate support while you’re on a trip, offering:
  • Business concierge
  • Medical or legal referrals
  • Inoculation information
  • Arranging an emergency medical evacuation
  • Hospital admission guarantee
  • Arranging a non-medical emergency evacuation
  • Translation service
  • Lost baggage retrieval
  • Passport/visa information
  • Emergency cash advance
  • Bail bond
  • Prescription drug/eyeglass replacement
  • ID theft resolution service

When should I use the 24/7 helpline?

For emergencies, 24/7 travel support helpline assists with the following:
  • Locating a Local Hospital or Physician in a Medical Emergency
  • Hospital Admission Guarantee
  • Arrangement of Emergency Medical Evacuation
  • Arrangement of Non-Medical Emergency Evacuation
  • Identity Theft Resolution Services
  • Emergency Cash Advance
  • Passport/Visa Information

When are the services available for use?

The Emergency Assistance Services become available when you start your Covered Trip.

Emergency Assistance, Concierge and Informational Services end the earliest of:
  • Midnight on the day the program expires;
  • When you reach your return destination;
  • When You complete your Covered Trip.

The Identity Theft Resolution Services become available on your scheduled departure date for your Covered Trip. Services are provided only for an Identity Theft event which occurs while on your Covered Trip.