Claims

The claims department hours are 8:00 AM – 7:30 PM Eastern Time, Monday through Friday.
You can call, email or submit a support ticket at any time and we will get back to you when business resumes.

Start Your Claim

Start the claims process by completing a short form or contacting us.

Claim Status

View the status of a claim that you have already started.

Claims Support

Claims support and contact information.

Frequently Asked Questions

Answers to frequent claims questions.

What to Do When Things Go Wrong

Reference sheets for when things go wrong on your trip.

Insurance benefits in the plans are subject to limitations and exclusions, including an exclusion for pre‑existing conditions.

This website contains highlights of the plans, which include insurance benefits underwritten by the United States Fire Insurance Company, Home Office: 305 Madison Ave, Morristown, NJ 07960, Administrative Office: 5 Christopher Way, 2nd Floor, Eatontown, NJ 07724. United States Fire Insurance Company is currently authorized to transact business in all states and the District of Columbia. NAIC No. 21113. The plans also contain non‑insurance Travel Assistance Services provided by C&F Services through Active Claims Management (2018) Inc., operating as Active Care Management. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2018. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Coverages may vary and not all coverage is available in all jurisdictions. In most states, your travel retailer is not a licensed insurance producer/agent, and cannot evaluate, interpret, or answer technical questions about the technical terms, benefits, exclusions, and conditions of our plans or evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. California license #0I13223, 855 Winding Brook Drive, Glastonbury, CT 06033. CA DOI toll free number: 800-927-4357. MD Insurance Administration: 800-492-6116 or 410-468-2340. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured at 855-752-8303 or customercare@travelinsured.com.