The claims department hours are 8:00 AM – 7:30 PM Eastern Time, Monday through Friday.
You can call, email or submit a support ticket at any time and we will get back to you when business resumes.
Start the claims process by completing a short form or contacting us.
View the status of a claim that you have already started.
Claims support and contact information.
Answers to frequent claims questions.
Reference sheets for when things go wrong on your trip.