Claim Status

Your claim status appears below.

For assistance, please submit a support case. If you need further assistance, call us at 1‑800‑243‑2440 Monday-Friday 8:00 AM-6:00 PM EST, or email us at [email protected].

Plan Number: 210521RTL0335
Primary Traveler: tiffney livermore

Claim #1 (Status of your Trip Cancellation claim)

Date	Claim Status	Description
9/19/2022	Claim Payment Made to Traveler	We have issued payment on your claim. Please expect payment based on your preferred payment option.
6/20/2022	Documents Received	We received documents on your claim and will provide an updated status once they are reviewed.
6/15/2022	Claim Payment Made to Traveler	We have issued payment on your claim. Please expect payment based on your preferred payment option.
6/5/2022	Documents Received	We received documents on your claim and will provide an updated status once they are reviewed.
3/28/2022	Documents Received	We received documents on your claim and will provide an updated status once they are reviewed.
3/16/2022	Information Requested	We have requested additional information regarding your claim filing. Please refer to our correspondence for further details.
2/21/2022	Information Requested	We have requested additional information regarding your claim filing. Please refer to our correspondence for further details.
1/12/2022	Information Requested	We have requested additional information regarding your claim filing. Please refer to our correspondence for further details.
12/21/2021	Information Requested	We have requested additional information regarding your claim filing. Please refer to our correspondence for further details.
12/18/2021	Documents Received	We received documents on your claim and will provide an updated status once they are reviewed.
10/26/2021	Documents Received	We received documents on your claim and will provide an updated status once they are reviewed.
10/22/2021	Information Requested	We have requested additional information regarding your claim filing. Please refer to our correspondence for further details.
10/15/2021	Documents Received	We received documents on your claim and will provide an updated status once they are reviewed.
10/2/2021	Documents Received	We received documents on your claim and will provide an updated status once they are reviewed.
9/20/2021	Information Requested	We have requested additional information regarding your claim filing. Please refer to our correspondence for further details.
9/11/2021	Documents Received	We received documents on your claim and will provide an updated status once they are reviewed.
9/1/2021	Information Requested	We have requested additional information regarding your claim filing. Please refer to our correspondence for further details.

Documents Received (Dates we received correspondence from you)

Date Received
6/20/2022
6/5/2022
3/28/2022
12/18/2021
10/26/2021
10/15/2021
10/2/2021
9/11/2021

Requested Documents (Documents we requested from you)

Date	Type	Delivered By	Requested
9/1/2021	Form to be Completed	Email	Patient Authorization Claim Form
9/1/2021	Form to be Completed	Email	Attending Physician’s Statement
9/1/2021	Form to be Completed	Email	Trip Cancellation Claim Form
9/1/2021	Document to Submit	Email	Additional Information: Please provide any additional information to support the review of your claim.
9/1/2021	Document to Submit	Email	Airline Credit: A written statement indicating whether or not you plan to use the credit on your unused airline tickets within 1 year after the issue date.
9/1/2021	Document to Submit	Email	Airline Invoices: A copy of the invoice or e-ticket receipt showing the cost of the airfare.
9/20/2021	Document to Submit	Email	Airline Payments: Copies of the cancelled checks (front & back), cash receipts or credit card statements showing the payments made for the airfare.
9/1/2021	Document to Submit	Email	Land/Tour Invoices: Copies of the invoices showing the cost of the land or tour arrangements.
9/20/2021	Document to Submit	Email	Land/Tour Payments: Copies of the canceled checks (front & back), cash receipts or credit card statements showing the payments made for the land or tour arrangements.
9/20/2021	Document to Submit	Email	Land/Tour Refunds: A copy of the refund check or credit received from the tour operator or travel agent. If you have not received a refund, please have your agent or travel supplier state this in writing.
9/1/2021	Document to Submit	Email	Land/Tour Itinerary: A copy of the itinerary showing the destinations and dates of travel.
9/20/2021	Document to Submit	Email	Terms and Conditions: Copy of cancellation penalties of the Tour Company, Travel Supplier, Cruise and/or Airline.
10/22/2021	Document to Submit	Email	Travel Agent or Tour Leader Cancellation Statement: A letter from your agent or tour leader confirming the date the trip was cancelled. If no agent was used, please send proof of your cancellation.
9/1/2021	Document to Submit	Email	Voided Credit: Upon review of your claim, if any portion of the claim is deemed payable, we will need a statement from the travel supplier verifying any credits/vouchers provided have been voided.
9/20/2021	Document to Submit	Email	Airline Tickets: Copies of airline tickets or e-ticket receipts showing the ticket numbers, dates of travel, and cost.
9/20/2021	Document to Submit	Email	Airline Refund: This policy covers non-refundable trip costs. Please request a refund from your airline and provide a copy of their written response or refund payment.
3/16/2022	Document to Submit	Email	Medical Request Follow up: To date we have not received a response from your physician. We will continue to follow up for information requested. There is no action needed by you at this time.
2/21/2022	Document to Submit	Email	Medical Request Pending: We are contacting the doctor listed on the claim form to confirm treatment information. This information is needed to properly review your claim.
6/15/2022	Document to Submit	Email	Voided Credit: A statement from the supplier confirming that any credit provided has been voided.