Current Events

4/1/2019 - Airline Technical Issues

by Travel Insured | Apr 01, 2019

On Monday April 1st, a technical issue triggered delays and cancellations for several airlines. With several travelers concerned about their current and upcoming planned travel, Travel Insured clarifies what exactly could be covered with its travel protection plans.

What if my flight is delayed?

This event may be covered by the Travel Delay and Missed Connection benefits if there is a delay of a Common Carrier. (The delay must be certified by the Common Carrier and you must be delayed for the required time period specified in you plan.)

Will I have coverage if my trip needs to be cancelled or interrupted?

Trip cancellation or trip interruption coverage could be applied if a cancellation of your trip is due to your arrival at your destination being delayed, and this ultimately causes you to lose 50% or more of the trip duration. In order for coverage to apply, the reason for the delay must be due to one of the reasons under the Missed Connection Benefit.

What if I have to switch flights?

The Change Fee benefit may provide coverage. If alternate transportation is available, and this coverage is effective, benefits will be limited to the change fee charged to allow you to transfer to another airline in order to get to your intended destination. 

What if I booked with airline Miles or Reward Points?

If you cancel your trip for a reason covered by Trip Cancellation, you may be eligible to receive reimbursement for any penalty cost of putting the miles or reward points back in the account they were removed from.

Please refer to your actual plan document for the specific terms and conditions of the specific plan purchased as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all states. Travel Insured recommends travelers purchase proper travel protection plans in case of unforeseen circumstances and to know where to go and where not to go during their travels. Please contact us at 1-800-243-3174 with any questions you may have.

Insurance benefits in the plans are subject to limitations and exclusions, including an exclusion for pre‑existing conditions.

This website contains highlights of the plans, which include insurance benefits underwritten by the United States Fire Insurance Company, Home Office: 305 Madison Ave, Morristown, NJ 07960, Administrative Office: 5 Christopher Way, 2nd Floor, Eatontown, NJ 07724. United States Fire Insurance Company is currently authorized to transact business in all states and the District of Columbia. NAIC No. 21113. The plans also contain non‑insurance Travel Assistance Services provided by C&F Services through Active Claims Management (2018) Inc., operating as Active Care Management. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2018. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Coverages may vary and not all coverage is available in all jurisdictions. In most states, your travel retailer is not a licensed insurance producer/agent, and cannot evaluate, interpret, or answer technical questions about the technical terms, benefits, exclusions, and conditions of our plans or evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. California license #0I13223, 855 Winding Brook Drive, Glastonbury, CT 06033. CA DOI toll free number: 800-927-4357. MD Insurance Administration: 800-492-6116 or 410-468-2340. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured at 855-752-8303 or customercare@travelinsured.com.