Updated June 19, 2020
PLEASE NOTE: We are experiencing a higher call volume than usual and there may be longer wait times. We appreciate your business and will continue to assist you as quickly as possible.
To save your time, we recommend visiting our Help Center and/or using the self-service options on our website when possible:
Additional Coronavirus FAQs
The Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) are closely monitoring developments with the COVID-19 (coronavirus). The outbreak of the Coronavirus was first reported on December 31, 2019 in Wuhan.
Should travelers become ill with the Coronavirus while traveling, coverage may be available for:
Emergency Medical and Medical Evacuation - If travelers become ill with COVID-19 while traveling, claims will be considered on the same basis as any other covered sickness.
Trip Interruption - If a traveler has to leave their trip early because they become ill with COVID-19, claims may be paid under this benefit.
There may be other eligible reasons to submit a claim if the coronavirus impacts your trip:
Cancel for Any Reason - Some travelers may prefer to cancel their trip out of concern for the Coronavirus. For insured travelers who purchased Cancel for Any Reason coverage, we remind you that cancellations must be made 48 or more hours prior to your scheduled departure date and payment is limited to 75% of the non-refundable trip cost up to the stated plan maximum limit.* Cancel for Any Reason is not available to residents of New York State.
Trip Cancellation and Interruption - An insured traveler must cancel or interrupt their trip due to a covered reason. One covered reason for Trip Cancellation or Interruption that could apply is quarantine.
There are additional triggers that could be implicated as well.
In addition, if your travel supplier cancels your trip, the Trip Cancellation benefit may pay for the reissue fee charged by the airline for the tickets. You must have insured the entire cost of your trip including the airfare cost.
Please note that not all plans will contain these coverages and the same covered reasons are not included in all plans.
Travel Delay - An insured traveler must be delayed for the time period specified in the plan document while en route to, from, or during a trip due to a covered reason – provided this coverage is included in your plan.
Missed Connection - If a delay causes you to miss a cruise or tour departure due to a covered reason, you may have coverage under Missed Connection – provided this coverage is included in your plan. The delay must meet the time period specified in your plan.
Every Travel Insured plan also includes Non-Insurance Emergency Travel Assistance Services available 24/7 to help travelers whenever they are in need of assistance during their trip.
Protection Plan Vouchers
Our plans come with a 14-Day Look, which means you may be able to get a plan refund within 14 days of purchasing the plan. If you are past the 14 day period, you may be eligible for a plan voucher instead.
Protection Plan Vouchers - Due to unique circumstances surrounding COVID-19, Travel Insured is permitting all insured travelers whose trips have been affected by the virus to change the travel dates on their plan to cover a new or rescheduled trip (provided you are no longer taking the impacted trip due to COVID-19).
If you know your new dates of travel, we will update your protection plan to reflect the new dates. If you do not know your new travel dates yet, we will hold your plan voucher for future use. The future or rescheduled departure date must be within 3 years from the date of your original plan application date.
Please fill out this form if you are requesting a voucher from Travel Insured.
Future Travel Credits
Current plan holders: Travelers who have a protection plan and receive a future travel credit from their travel supplier are able to use our voucher option and then include the value of their travel credit as part of their insured trip cost covered by the new plan.
If you are looking to purchase a plan: Travelers who have been issued a future travel credit due to cancellation for COVID-19, who did not previously have a plan with us, are able to purchase coverage and include the value of the future travel credit as part of their insured trip cost. When purchasing a new plan, the deposit date you should enter is the date you made your first non-refundable payment toward your original trip, not the date you use your future travel credit to book a new trip.
This statement only provides a general summary. Please refer to your actual plan document for the specific terms and conditions of the specific plan purchased as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all states. Travel Insured recommends travelers purchase proper travel protection plans in case of unforeseen circumstances and to know where to go and where not to go during their travels.
Please contact us at 1-855-752-8303 with any questions you may have.
*This describes the Cancel for Any Reason benefit in the Worldwide Trip Protector Plus plan. The specific terms vary by plan design.