As of Friday, February 11, 2022, Crystal Cruises dissolved its operations after filing for liquidation in Bermuda. Travelers concerned about their upcoming planned travel, should review their Plan Document. If you have any questions, please reach out to our Customer Care Department at 1-800-243-3174.
Frequently Asked Questions:
Which coverage could apply if my trip is cancelled?
Trip Cancellation or Trip Interruption coverage may come into effect if you booked your trip with Crystal Cruises. One of the covered reasons for both of these coverages in many of Travel Insured’s plans, is the financial insolvency or financial default of a cruise line. This covered reason is only applicable if your coverage was in effect 14 days or more prior to February 11, 2022.
Please refer to your actual Plan Document for the specific terms and conditions of the specific plan purchased as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all.
If the trip was paid for with a credit card, Customers should first contact their credit card companies to file a chargeback for Crystal Cruise charges.