Current Events

2/24/2022 - Travel Insured International Statement Regarding Crystal Cruises

by Travel Insured | Feb 24, 2022

As of Friday, February 11, 2022, Crystal Cruises dissolved its operations after filing for liquidation in Bermuda.  Travelers concerned about their upcoming planned travel, should review their Plan Document.  If you have any questions, please reach out to our Customer Care Department at 1-800-243-3174.

Frequently Asked Questions:

Which coverage could apply if my trip is cancelled?

Trip Cancellation or Trip Interruption coverage may come into effect if you booked your trip with Crystal Cruises.  One of the covered reasons for both of these coverages in many of Travel Insured’s plans, is the financial insolvency or financial default of a cruise line. This covered reason is only applicable if your coverage was in effect 14 days or more prior to February 11, 2022.

Please refer to your actual Plan Document for the specific terms and conditions of the specific plan purchased as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all.

If the trip was paid for with a credit card, Customers should first contact their credit card companies to file a chargeback for Crystal Cruise charges.

This website contains highlights of the plans developed by Travel Insured International, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al, and non-insurance Travel Assistance Services provided by C&F Services and for WTP Cruise only, AwayCare and Blue Ribbon Bags. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured International. P.O. Box 6503, Glastonbury, CT 06033; 855-752-8303; [email protected]; California license #0I13223. While Travel Insured International markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by Travel Insured and Travel Insured does not receive compensation from USF for providing the non-insurance components of the plans.