Current Events

2/24/2022 - Travel Insured International Statement Regarding Crystal Cruises

by Travel Insured | Feb 24, 2022

As of Friday, February 11, 2022, Crystal Cruises dissolved its operations after filing for liquidation in Bermuda.  Travelers concerned about their upcoming planned travel, should review their Plan Document.  If you have any questions, please reach out to our Customer Care Department at 1-800-243-3174.

Frequently Asked Questions:

Which coverage could apply if my trip is cancelled?

Trip Cancellation or Trip Interruption coverage may come into effect if you booked your trip with Crystal Cruises.  One of the covered reasons for both of these coverages in many of Travel Insured’s plans, is the financial insolvency or financial default of a cruise line. This covered reason is only applicable if your coverage was in effect 14 days or more prior to February 11, 2022.

Please refer to your actual Plan Document for the specific terms and conditions of the specific plan purchased as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all.

If the trip was paid for with a credit card, Customers should first contact their credit card companies to file a chargeback for Crystal Cruise charges.

This advertisement contains highlights of the plans, which include travel insurance coverages underwritten by United States Fire Insurance Company under form series T7000 et. al., T210 et. al. and TP-401 et. al. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2021. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. The plans also contain non insurance Travel Assistance Services provided by C&F Services through Active Claims Management (2018) Inc., operating as “Active Care Management”, “ACM”, “Global Excel Management”, and/or “Global Excel”. Coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations and exclusions in the plan, including an exclusion for pre-existing conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions, and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. Your travel retailer maybe compensated for the purchase of a plan. CA DOI toll free number: 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured: P.O. Box 6503, Glastonbury, CT 06033; 855-752-8303; [email protected]; California license #0I13223.