Press Releases

Travel Insured Provides Tips for Filing a Claim after Hurricane Matthew

by Kellyn Uhelsky | Oct 14, 2016

After Hurricane Matthew, several areas including the Caribbean, Haiti, Bahamas, and the southeast United States are attempting to deal with the damage endured.  Travel Insured international,  a leading travel protection provider is sharing how travel protection can help reimburse lost travel expenses during a time in need after this storm which has impacted the travel world with a series of cancellations, delays, and interruptions,

Individuals who have purchased a plan on or before September 27, 2016, may have coverage for this storm. Travel Insured’s official statement regarding coverage for the storm can be found here.

Travel Insured is offering tips and steps to take in order to help make the process as smooth as possible for customers who had their travel plans affected by this storm and need to file a claim.  The specific areas of concern detailed below may not be the only coverage available, but are the most common questions being received in our call center.

  • For travelers whose homes are uninhabitable, they should gather documentation such as proof from their homeowners insurance verifying what damage their home has incurred, documentations from their electrical company confirming they are without power, and records confirming any other incidents that have been reported in their home. Photographs of the damage, along with the proper documentation are also accepted.
  • For travelers who were unable to get to the airport for a scheduled departure, or if their trip was interrupted, have the option of providing newspaper or internet articles to document road closures, etc. Notices from town offices, police/fire departments are also accepted forms of proof.
  • If you do note reside in an affected area but were scheduled to travel to an area that was impacted by the storm we recommend contacting our Claims Department to discuss your specific situation and you will be provided with all the details to complete the claims process.

Once our Claims Department is notified of the claim being filed, we will ask a series of questions to understand the details of your claim, helping us determine the information we will need to complete the claim review. As a next step, we will send a claim package that provides the forms and instructions needed to submit your claim. For frequently asked questions regarding Claims, click here.

Please call Travel Insured at 1-800-243-3174 (option 3) and one of our Claims Support Specialists will be happy to assist. Our office hours are Monday through Friday from 8:00 a.m. to 7:30 p.m. Eastern Time.

*Coverage depends on the definition per specific plan. This statement only provides a general summary.  Please refer to your actual plan document for the specific terms and conditions of the specific plan purchased as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all states. Travel Insured recommends travelers purchase proper travel protection plans in case of unforeseen circumstances and to know where to go and where not to go during their travels.

Insurance benefits in the plans are subject to limitations and exclusions, including an exclusion for pre‑existing conditions.

This website contains highlights of the plans, which include insurance benefits underwritten by the United States Fire Insurance Company, Home Office: 305 Madison Ave, Morristown, NJ 07960, Administrative Office: 5 Christopher Way, 2nd Floor, Eatontown, NJ 07724. United States Fire Insurance Company is currently authorized to transact business in all states and the District of Columbia. NAIC No. 21113. The plans also contain non‑insurance Travel Assistance Services provided by C&F Services through Active Claims Management (2018) Inc., operating as Active Care Management. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2018. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Coverages may vary and not all coverage is available in all jurisdictions. In most states, your travel retailer is not a licensed insurance producer/agent, and cannot evaluate, interpret, or answer technical questions about the technical terms, benefits, exclusions, and conditions of our plans or evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. California license #0I13223, 855 Winding Brook Drive, Glastonbury, CT 06033. CA DOI toll free number: 800-927-4357. MD Insurance Administration: 800-492-6116 or 410-468-2340. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured at 855-752-8303 or customercare@travelinsured.com.