Press Releases

Travel Insured Provides Tips for Filing a Claim after Hurricane Matthew

by Kellyn Uhelsky | Oct 14, 2016

After Hurricane Matthew, several areas including the Caribbean, Haiti, Bahamas, and the southeast United States are attempting to deal with the damage endured.  Travel Insured international,  a leading travel protection provider is sharing how travel protection can help reimburse lost travel expenses during a time in need after this storm which has impacted the travel world with a series of cancellations, delays, and interruptions,

Individuals who have purchased a plan on or before September 27, 2016, may have coverage for this storm. Travel Insured’s official statement regarding coverage for the storm can be found here.

Travel Insured is offering tips and steps to take in order to help make the process as smooth as possible for customers who had their travel plans affected by this storm and need to file a claim.  The specific areas of concern detailed below may not be the only coverage available, but are the most common questions being received in our call center.

  • For travelers whose homes are uninhabitable, they should gather documentation such as proof from their homeowners insurance verifying what damage their home has incurred, documentations from their electrical company confirming they are without power, and records confirming any other incidents that have been reported in their home. Photographs of the damage, along with the proper documentation are also accepted.
  • For travelers who were unable to get to the airport for a scheduled departure, or if their trip was interrupted, have the option of providing newspaper or internet articles to document road closures, etc. Notices from town offices, police/fire departments are also accepted forms of proof.
  • If you do note reside in an affected area but were scheduled to travel to an area that was impacted by the storm we recommend contacting our Claims Department to discuss your specific situation and you will be provided with all the details to complete the claims process.

Once our Claims Department is notified of the claim being filed, we will ask a series of questions to understand the details of your claim, helping us determine the information we will need to complete the claim review. As a next step, we will send a claim package that provides the forms and instructions needed to submit your claim. For frequently asked questions regarding Claims, click here.

Please call Travel Insured at 1-800-243-3174 (option 3) and one of our Claims Support Specialists will be happy to assist. Our office hours are Monday through Friday from 8:00 a.m. to 7:30 p.m. Eastern Time.

*Coverage depends on the definition per specific plan. This statement only provides a general summary.  Please refer to your actual plan document for the specific terms and conditions of the specific plan purchased as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all states. Travel Insured recommends travelers purchase proper travel protection plans in case of unforeseen circumstances and to know where to go and where not to go during their travels.

This website contains highlights of the plans developed by Travel Insured International, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al, and non-insurance Travel Assistance Services provided by C&F Services and for WTP Cruise only, AwayCare and Blue Ribbon Bags. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured International. P.O. Box 6503, Glastonbury, CT 06033; 855-752-8303; [email protected]; California license #0I13223. While Travel Insured International markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by Travel Insured and Travel Insured does not receive compensation from USF for providing the non-insurance components of the plans.