Start or Check Your Travel Insured Claim

Quick, secure, and easy claims.

How Filing a Claim Works

Navigating the claims process is straightforward with our easy-to-follow steps.

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Collect Info
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*If your claim is payable, you’ll receive payment based on the coverage outlined in your plan.

What You Will Need to Start a Travel Insurance Claim

To help with the claims process, having the right documentation ready is key. Below is a list of what you'll typically need to submit your travel insurance claim successfully.

1

Proof of Travel: Flight tickets, hotel bookings, cruise itineraries, or other travel confirmations.

2

Proof of Incident: Police reports for theft, medical reports/bills for injury or illness, airline letters for delays/cancellations, or property irregularity reports for lost/damaged luggage.

3

Proof of Loss/Expense: Receipts for emergency purchases, medical treatments, replacement items, or any other out-of-pocket expenses.

4

Personal Identification: A copy of your passport or other government-issued ID.

5

Bank Details: For direct deposit of approved claims.

What Paperwork Do I Need?

Trip Cancellation
Medical Expense Claims
Baggage Claims
Travel Delays
view a Full claims checklist

Most Common Reasons To Submit Claims

While every trip is unique, certain situations frequently lead travelers to file claims. Familiarizing yourself with these common scenarios can help you better understand when and how your plan can protect you. Here's a look at the types of claims we process most often, offering insight into what to expect.

TRIP CANCELLATION
Covered reasons force you to cancel your trip.
MEDICAL EXPENSES
Emergency care while traveling.
MISSED CONNECTIONS
Additional costs due to missed connection.
TRIP DELAYS
Reasonable additional expenses, plus additional transportation costs due to travel delays.
BAGGAGE LOSS/ DELAYS/THEFT
Lost, damaged, or theft luggage coverage.
EMERGENCY EVACUATION
Medical transport to a medical care facility.
Hurricane, storm or natural disaster impact.
Hotel & rental problems or overbooking.

Frequently Asked Questions

What kinds of documents do I need to submit for my claim?
Should I highlight information on my documents?
What if I have questions after receiving the claims package?
Why do you need refund information and proof of payment?
Do I need to provide original documentation for my claim?
Why do you require the Unused Trip Expense Form for Trip Interruption?
Why are you requesting additional medical information?
Why do you require the Unused Trip Expense Form for Trip Interruption?
Do I need to translate documents or convert currency?
How can I check the status of my claim?
How can I have my claim made payable to someone else?
How can I have my claim payment sent to my new address?
Can I appeal the claims decision?

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