Coverage Alerts: Spirit Airlines, Jet Fuel Shortage, and more

24/7 Traveler Support Services

Go see it all—we'll look out for the rest.

Why do we include 24/7 non-insurance assistance in our travel protection plans? Because sometimes things happen, and you need a safety net. But 24/7 Traveler Support Services can enhance a trip too. Check out all we offer, from concierge needs to translation support and destination expertise, plus assistance for emergencies, accidents, passport predicaments, medical needs, and more.

We’re like a real-life travel guide, here for you wherever you go.

Get Support
Two hikers wearing backpacks take a selfie together outdoors with mountains and greenery in the background.

Our Traveler Support Services

Emergency Travel Arrangements Icon
Emergency Travel Arrangements
Including assistance with replacement passports or visas, emergency cash advances or help with unexpected travel arrangements.
Concierge & General Travel Assistance Services Icon
Concierge & General Travel Assistance Services
Arrange a meet-and-greet, get shopping assistance or event tickets, secure restaurant reservations, rental cars, hotels, and more. And get translation services, missed connection coordination, assistance with lost baggage, roadside services, itinerary changes and more.
Security Assistance Icon
Security Assistance
Assistance in cases of major disasters, crisis assistance, political evacuation services and more.
Medical Assistance Icon
Medical Assistance
Including telemedicine remote clinical services with medical professionals, Rx procurement while away, eyeglass and contacts replacement, 24/7 helpline call-in access to nurses and physicians, and medical evacuation coordination.

Here 24/7 When You Go There

  • Our global customer care experts of 100+ people have helped over 170,000 travelers via phone call, email, and WhatsApp support in less than 30 seconds.
  • 24/7 services mean we’re always available, no matter the time zone
  • Deep knowledge of destinations around the world means we can make any trip more memorable, and help enhance all your travel experiences
Get Non-Insurance Traveler Support
A girl wearing denim overalls and headphones makes a picture frame shape with her hands outdoors.

Frequently Asked Questions

When are the services available for use?
When should I use the 24/7 helpline?
What can the service helpline assist me with?
How do I add 24/7 Traveler Support Services to my plan?
How do I contact the support helpline?
What are 24/7 Traveler Support Services?

The Identity Theft Resolution Services become available on your scheduled departure date for your Covered Trip. Services are provided only for an Identity Theft event which occurs while on your Covered Trip.

4384377