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Frequently Asked Questions

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How do I add 24/7 Traveler Support Services to my plan?
How do I contact the support helpline?
What are 24/7 Traveler Support Services?
What can the service helpline assist me with?
When are the services available for use?
When should I use the 24/7 helpline?
What types of accidents may be covered under the AD&D (other than air flight benefit)?
What injuries qualify for a dismemberment benefit?
Does AD&D 24 Hour Other than Air Flight cover incidents related to flights?
How can the Optional Rental Car Damage and Theft benefit help?
What benefit does the Baggage & Personal Effects benefit provide?
What can be the value of having a travel protection plan with added bundles and coverages?
What does the Optional Flight Bundle cover?
What is the Optional Baggage Bundle?
What is the Optional Cancel or Interrupt for Any Reason Bundle?
What is the Optional Cruise Bundle?
What is the Trip Delay benefit, and how can it help?
What is the Optional Extreme Sports Medical Upgrade?
What is the Optional Pet Bundle, and what does it cover?
How much does adventure travel insurance cost?
Should I get adventure travel insurance?
What is covered in adventure travel insurance?
What are base benefits?
Should I get annual travel insurance if I travel often?
How much does annual travel insurance cost?
When does coverage begin for the annual plan?
How many trips can be added to the plan?
How do base and optional benefits work with an annual travel insurance plan?
What are optional benefits?
How do I purchase optional benefits for each trip?
Is there a limit to how long each trip is?
What can annual travel insurance cover?
Are annual travel insurance plans worth it?
Are children included at no cost?
Are trip types calculated per person?
How can the non-insurance assistance company respond in a medical evacuation emergency?
How much does insurance for baggage cost?
Can travel insurance cover baggage damage?
Does travel insurance cover delayed baggage?
Is there a deductible for baggage delay claims?
What if my baggage is delayed, but I have essential items with me?
Can I purchase baggage delay coverage only?
Is there a limit on how much I can be reimbursed for a single item?
Can I upgrade my coverage to include higher limits for items like electronics or sports equipment?
How much does business travel insurance cost?
What is covered in business travel insurance?
Can I add to/change my plan’s trip cost at a later date if I make additional purchases for my trip?
Can I omit some of the coverage that I don’t need?
Can I update my travel insurance plan if my trip details change?
Can you add additional trip costs after purchase?
How much does rental car insurance cost?
Does my car insurance cover rental cars?
How do I buy rental car travel insurance?
What’s the difference between CFAR and IFAR?
What kinds of documents do I need to submit for my claim?
Should I mark information on my documents?
Why do you need refund information and proof of payment?
What if I have questions after receiving the claims package?
Do you offer cancellation coverage on its own? I don’t need anything else.
Who counts as a “Family Member”?
Can I omit some of the coverage that I don’t need?
What does cruise travel insurance cover?
Is coverage available for medical care on a cruise?
Can you buy cruise insurance after booking?
Is cruise insurance worth it?
Can you get travel insurance for domestic travel?
What does domestic travel insurance cover?
Do I need domestic travel insurance?
Is travel insurance worth it for domestic flights?
Do you offer cancellation coverage on its own? I don’t need anything else.
How much is family travel insurance?
What does family travel insurance cover?
Does travel insurance cover cancellation due to family illness?
Does family travel insurance cover individuals?
How much is flight insurance?
What can flight insurance cover?
Should I get flight insurance?
Is flight insurance worth it?
How much does travel insurance cost for a golf trip?
Is golf trip travel insurance worth it?
How do I get hotel travel insurance?
How do I calculate my trip cost?
How do I file a travel insurance claim?
If needed, what is the process of being medically evacuated?
How much does international travel insurance cost?
Does my health insurance cover international travel?
Is travel insurance necessary for international travel?
Can the medical evacuation benefit help in a medical emergency abroad?
What could prompt a medical evacuation?
What are the benefits of purchasing travel protection for medical emergencies?
Can travel protection help me find medical care on my trip?
Does travel insurance cover medical expenses?
How much medical expense coverage do I need?
Can I get travel insurance for skiing?
When can missed connection coverage apply for connecting flights?
Can the missed connection benefit cover hotel stays if I need to wait for the next flight?
Can I use missed connection coverage for non-air travel delays, like trains or buses?
What expenses can be covered under Political or Security Evacuation?
How do I request a Political, Security, or Natural Disaster Evacuation?
What types of natural disasters may require an evacuation?