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Frequently Asked Questions

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What should I list as my destination?

You can enter one or multiple destinations when getting a quote. If you are visiting multiple countries, you can enter each into the “Destinations” field. However, you are only required to enter one.

It’s important to note that there are a few restricted destinations we do not provide travel protection for. For this reason, we recommend entering all destinations.

General

Does the annual plan offer primary or secondary coverage?

Our annual plan is primary coverage, but secondary for the Accident & Sickness Medical Expense benefit (except for New Hampshire and Utah residents).

Annual Plans

Is there coverage for hurricanes, blizzards, and other natural disasters?

Our plans may provide benefits that can be triggered by a Natural Disaster event, such as a hurricane. Coverage can vary by state, so you should review your plan document for possible benefits under Trip Cancellation, Trip Interruption, Missed Connection, Trip Delay or Political, Security and Natural Disaster Evacuation as these coverages may provide protection for losses resulting from Natural Disasters in certain circumstances. If the natural disaster is foreseen, plans issued on or after that date would not cover that event.

Please visit our Coverage Alerts page for more information on specific known events.

Cancellation

Can travel protection cover war?

The majority of our travel protection plans exclude coverage for losses resulting from hostilities between nations and acts of war. However, coverage may vary depending on your specific travel protection plan, so we encourage you to review your plan documents for details on how your coverage may apply.

Please visit our Coverage Alerts page for more information on specific known events.

General

Am I covered if there is violence occurring at my destination?

Our plans may provide benefits that can be triggered by a violent event, including terrorism or a civil disorder or riot. Coverage can vary by plan or state, so you should review your plan document for possible benefits. Please note that in all cases, if the event is foreseen, plans issued on or after the date the event becomes foreseeable would not cover that event.

You may have benefits related to terrorism under the Trip Cancellation, Trip Interruption, and Missed Connection benefits. Coverage may be triggered by a civil disorder or riot under the Trip Delay and Missed Connection benefits. And the Political or Security Evacuation coverage may also apply if civil, military or political unrest causes the local authorities at your destination or the U.S. State Department to issue a formal written recommendation for you to leave the country you are visiting.

This is not intended to be an exhaustive list of coverage, and not all plans contain coverage related to these events, so we encourage you to read your plan document.

Please visit our Coverage Alerts page for more information on specific known events.

Cancellation

Can travel protection cover trip disruptions due to jet fuel shortages?

Our plans may provide benefits that can be triggered by flight delays resulting from the jet fuel shortage due to global pricing increases. Coverage can vary by state, so you should review your plan document for possible benefits under Missed Connection and Trip Delay as these coverages may provide protection for losses resulting from flight delays related to this event in certain circumstances.

Please visit our Coverage Alerts page for more information on specific known events.

Delays & Flight

Can you add additional trip costs after purchase?

Short answer: Yes. You can add additional expenses to your trip cost after purchase as you get closer to your departure date. It’s important to note that these additions to your trip cost may result in a higher protection plan cost since the plan cost relies partially on trip cost. Although you can add additional trip costs after purchase, it is key to purchase a plan as soon as you make your first trip payment and book your flights and accommodations, so you can be eligible for time sensitive benefits.

Trip Cost

Are trip types calculated per person?

Yes - If you are purchasing a plan to cover more than one person, it is important to calculate the trip cost per person, according to what each person paid.

Trip Cost

What types of trip expenses cannot be included in your trip cost?

When calculating your trip cost, you want to ensure that all expenses that you would lose if you had to cancel your trip before departure are covered. Expenses such as, your passport, meals, tours purchased at your destination, and frequent flyer miles/reward points should not be included in your trip cost because these are not pre-paid and non-refundable costs for travel arrangements. However, the government taxes and fees associated with frequent flyer miles can be included when calculating your trip cost. Read our blog article for more information about coverage for miles and points.

Trip Cost

What types of trip expenses can be included in your trip cost?

Now that we know your trip cost is all your pre-paid and non-refundable expenses for travel arrangements that you would normally lose if you had to cancel your trip, let’s dig more into what types of trip expenses can be included. Trip costs need to be for “travel arrangements” in order to be insurable.  Travel arrangements are defined in your plan, with most plans defining “travel arrangements” as expenses for (a) transportation; (b) accommodations; and (c) other specified services arranged for your trip by your travel supplier. Some common trip expenses that may qualify as insurable travel arrangements include pre-paid and non-refundable expenses for airline tickets,  checking your bags, cruises and excursions, tours, rental cars, drink packages, ski lift tickets, and even hotels and Airbnb’s.

Trip Cost

What is trip cost and what does it mean?

Before figuring out which of your travel expenses can be included in your insurable trip cost, it can be helpful to first understand what trip cost means. Your trip cost is all the pre-paid and non-refundable costs for travel arrangements. Now you might be asking yourself - what makes up pre-paid and non-refundable costs for travel arrangements? We’ll break it down for you. Pre-paid trip costs are the costs for travel arrangements that you have paid before you leave for your trip, such as deposits and fees. Non-refundable costs are the pre-paid trip costs for travel arrangements you wouldn’t get back if you were to cancel. If an expense for a travel arrangement can be refunded if you cancel your trip, meaning that you can get your money back, then it should not be included in your trip cost.

Trip Cost

Can I update my travel insurance plan if my trip details change?

Yes, you can often update your travel insurance plan if your trip changes. Contact Travel Insured’s customer service to adjust your coverage, such as adding travelers, extending trip dates, or increasing coverage amounts. It’s important to make changes as soon as possible to ensure continuous protection.

General

How do I file a travel insurance claim?

To start a claim with Travel Insured, you first log in to your profile at www.travelinsured.com and begin the process online. After notifying Travel Insured of your claim or loss, you’ll receive claim forms and a step-by-step list of required items to complete. Once you submit the information, Travel Insured reviews your claim. If more details are needed, a Claim Analyst will reach out for additional information. If your claim is approved, payment is issued by check or electronic deposit, along with an explanation of benefits. If the claim is not payable, a Claims Analyst will contact you to discuss the findings and offer a chance to appeal or provide more information; otherwise, a letter will be sent explaining the decision.

Claims

What does travel insurance from Travel Insured cover?

Travel insurance benefits can provide coverage for losses or expenses incurred while traveling, such as cancellations, medical emergencies, and more

General

When should I buy travel insurance for the best coverage?

Buy early: Purchasing soon after your initial trip deposit may make you eligible for additional features, such as a pre-existing condition exclusion waiver.

General

When does coverage begin for the annual plan?

The base coverages begin at 12:01am of the following day after purchasing your annual plan. Optional coverages that you add on per-trip would become active at different times, depending on the benefit. For example, Optional Trip Interruption begins once you depart for your trip, while Optional Rental Car Damage and Theft Coverage begins when you sign the rental agreement and obtain the car. Review the plan document for full details on when each coverage begins.

Annual Plans

Should I get annual travel insurance if I travel often?

Yes, purchasing an annual plan is a great way of staying in front of your travel protection needs when you know you will be booking trips throughout the year.

Annual Plans

How do base and optional benefits work with an annual travel insurance plan?

The plan has a set of base benefits which apply to every trip, and the maximum benefit amounts are applicable on a per-trip basis. Individual trips can be added to the plan as you book them. Optional benefits are available to add to each trip at an additional cost, depending on your needs. An additional cost will apply. For example, Cancel for Any Reason (CFAR) is an optional benefit that can be added to a trip. If CFAR is purchased, it only applies to that specific trip as opposed to every trip during the year. Some optional benefits are subject to a time-sensitive period. The Optional Trip Cancellation and Trip Interruption buy-ups must be purchased first in order to add optional CFAR. Additional terms apply

Annual Plans

Can I get travel insurance for skiing?

If you are traveling and plan to ski, you can purchase travel protection. We recommend adding the Optional Extreme Sports Medical Upgrade when you have any adventure or extreme activities planned.

Adventure

What’s the difference between Trip Cancellation and Trip Interruption coverage?

If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See Our Chart for Trip Cancellation and Trip Interruption Covered Reasons.

Cancellation

If needed, what is the process of being medically evacuated?

You would call C&F Services, our emergency assistance partner, and they would work with you and their emergency team/personnel. They can help evacuate you to the nearest suitable facility where medically necessary treatment is available, when your condition is deemed to be acute, severe, or life threatening and adequate treatment is not available in the immediate area. If you would like to learn more about the medical evacuation procedure, please refer to your Plan Document for more specific details.

Medical

What are non-insurance assistance services?

Also referred to as Traveler Support Services, this 24/7 worldwide assistance service is included with every Travel Insured plan. The available services from our partner, C&F Services, range from trip planning assistance to medical emergency help. Our other partner, Blue Ribbon Bags, offers a service to track and expediate the recovery of delayed baggage at no additional charge.

24/7 Support

How do I calculate my trip cost?

Your trip cost should include any expenses that are prepaid and non-refundable.

Trip Cost

What’s the difference between primary and secondary coverage?

Primary coverage removes excess insurance limitations for benefits. If you have primary coverage with us you will submit a claim directly with us first, whereas if your coverage is secondary you must go through your other provider(s) first. If they deny you or do not cover the full amount then you may file a claim with us. Our Worldwide Trip Protector Platinum and Deluxe plans offer primary coverage (except for Rental Car Damage and Theft coverage).

Medical

When is the last day I can buy a plan?

You may buy a plan up until departure, however Trip Cancellation coverage will not go into effect until 12:01 AM the following day. For example, if you buy a plan at 9:00 AM Monday, the plan’s Trip Cancellation coverage will not go into effect until 12:01 AM Tuesday.

Please note that Trip Cancellation coverage is not available if a plan is purchased on the day of departure. Since the coverage doesn’t begin until 12:01 AM the next day, cancellation coverage would not apply.

General

Can I add to/change my plan’s trip cost at a later date if I make additional purchases for my trip?

Yes, you can add pre-paid and non-refundable trip costs as long as it is prior to departure. Be sure to add trip costs within 21 days for the Platinum and Deluxe plans (14 days for the Essential plan) from the change of trip cost in order to be eligible for any time sensitive benefits. You can do so through your Travel Insured account or by contacting Customer Care.

Trip Cost

Who can I list under the same plan?

Anyone who resides in the same household can be on the same plan, otherwise they must be on separate plans.

Annual Plans

Are children included at no cost?

Children 17 and under traveling with an insured adult are included at no extra cost on the base plan for Worldwide Trip Protector Platinum and Deluxe. Any optional coverages or bundles will still need to be added at an extra cost. Children can be added for a cost on Worldwide Trip Protector Essential.

General

Who counts as a “Family Member”?

For our Worldwide Trip Protector plans (Platinum, Deluxe, and Essential) the definition is as follows:

“Family Member” means any of the following: Your or Your Traveling Companion’s legal spouse/domestic partner, children (includes in-law, step, foster, ward, or legal ward), sibling (includes step or in-law), parent (includes step or in-law and legal guardian), grandparent, grandchild, aunt, uncle, niece or nephew.

General

Can I omit some of the coverage that I don’t need?

Our products are complete benefit packages; coverage cannot be omitted. We offer a line of products with varying benefits and maximum benefit amounts, and are confident one of our plans can be the right fit for you. Each plan offers optional upgrades or bundles so you can customize coverage for your trip's needs.

Optional Add-ons

Do you offer cancellation coverage on its own? I don’t need anything else.

Each of our single-trip plans include Trip Cancellation coverage. We do not currently offer a "cancellation-only" plan. Our annual plan offers the option to add Trip Cancellation coverage on a per-trip basis, at an additional cost.

Cancellation

What benefit does the Baggage & Personal Effects benefit provide?

Baggage & Personal Effects coverage is included in the base Worldwide Trip Protector plans. This benefit helps protect your belongings if they’re lost, stolen, destroyed or damaged during your trip. In some cases, it can cover fees associated with replacement of lost travel documents or unauthorized charges made on lost or stolen credit cards. It’s a useful way to keep moving, even if your bags don’t.

Baggage

What is the Optional Cancel or Interrupt for Any Reason Bundle?

The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Optional Add-ons

Is there a limit to how long each trip is?

For our annual plan, the maximum trip length is 45 days. However, there is no limit to how many trips you take throughout the year.

Annual Plans

What can annual travel insurance cover?

Our annual plan offers a variety of base coverages that can apply to all insurable trips you take during the year. In addition, there are optional benefits you can purchase for each individual trip, to help customize the plan for your needs.

Annual Plans

How much does annual travel insurance cost?

The Annual Multi-Trip Protector plan costs $94 for adults, and $64 for children 17 and under. For each trip you take, there are optional benefits you can purchase that will come at an additional cost.

The price of a plan includes the insurance benefits and additional non-insurance assistance services.

Annual Plans

Are annual travel insurance plans worth it?

Annual travel protection plans can be beneficial for frequent travelers. If you take multiple trips per year, an annual plan can provide continuous coverage for all your journeys. This may save you time and money when compared to purchasing separate travel protection for each trip. Not a frequent traveler? You may be more interested in one of our single-trip plans.

Annual Plans

When are the services available for use?

The Emergency Assistance Services become available when you start your Covered Trip. You are eligible for informational and concierge services, however, at any time after you purchase the plan.Emergency Assistance, Concierge and Informational Services end the earliest of:

  • Midnight on the day the program expires;
  • When you reach your return destination;
  • When You complete your Covered Trip.

24/7 Support

When should I use the 24/7 helpline?

For emergencies, 24/7 travel support helpline assists with the following:

  • Locating a Local Hospital or Physician in a Medical Emergency
  • Hospital Admission Guarantee
  • Arrangement of Emergency Medical Evacuation
  • Arrangement of Non-Medical Emergency Evacuation
  • Identity Theft Resolution Services
  • Emergency Cash Advance
  • Passport/Visa Information

24/7 Support

What can the service helpline assist me with?

Non-insurance assistance services provide immediate support while you’re on a trip, offering:

  • Business concierge
  • Medical or legal referrals
  • Inoculation information
  • Arranging an emergency medical evacuation
  • Hospital admission guarantee
  • Arranging a non-medical emergency evacuation
  • Translation service
  • Lost baggage retrieval
  • Passport/visa information
  • Emergency cash advance
  • Bail bond
  • Prescription drug/eyeglass replacement
  • ID theft resolution service

24/7 Support

How do I add 24/7 Traveler Support Services to my plan?

24/7 worldwide non-insurance assistance services are automatically included with a travel protection plan by Travel Insured.

24/7 Support

How do I contact the support helpline?

24/7 non-insurance travel support assistance:
1-800-494-9907 (Within U.S./Canada)
1-603-328-1 707 (Outside of US/Canada)

24/7 Support

What are 24/7 Traveler Support Services?

24/7 Traveler Support Services, also called non-insurance assistance services, is a customer service helpline that is available worldwide 24 hours a day, 7 days a week.

24/7 Support

What can be the value of having a travel protection plan with added bundles and coverages?

Optional bundles let you tailor your plan to match the way you travel. Whether you’re packing golf clubs, bringing your pet, or planning a cruise, there’s extra protection that may support your needs. These enhancements can offer peace of mind, knowing you’ve prepared for more scenarios, so you can spend less time focusing on potential mishaps and more time enjoying your trip.

General

What is the Trip Delay benefit, and how can it help?

Trip Delay benefits can reimburse you for reasonable expenses if your trip is delayed for a covered reason, such as weather, airline strikes, or traffic accidents. Covered costs may include meals, hotel stays, or transportation. The Deluxe plan offers an Optional Trip Delay Upgrade (at an additional cost), which increases the maximum benefit amount, giving you added flexibility if delays disrupt your schedule.

Delays & Flight

What is the Optional Extreme Sports Medical Upgrade?

This optional upgrade removes the standard exclusion of coverage for injuries sustained during adventure or extreme activities. It can allow for medical expense benefits to help cover treatment and hospital stays if you’re injured while participating in high-risk or adventurous sports.

Adventure

What does the Optional Flight Bundle cover?

The Flight Bundle includes added covered reasons for trip cancellation or interruption due to things like mechanical breakdowns, government shutdowns, or airport power outages. It may also help with change fees or extra costs if you need to alter your flight plans. This option is popular for travelers whose trip relies on timely air travel.

Flight

What is the Optional Cruise Bundle?

The Optional Cruise Bundle expands your plan with cruise-specific benefits. It adds a covered reason for cancellation or interruption if there are low river levels, and increases the baggage delay benefit maximum. You may also be reimbursed for missed shore excursions, travel inconveniences or itinerary changes.

Optional Add-ons

What is the Optional Pet Bundle, and what does it cover?

The Optional Pet Bundle can support travelers with pets or service animals. It offers coverage for trip cancellation if your pet becomes seriously ill or injured before you leave. It may also help with extra boarding fees if you’re delayed, and medical expenses if your pet needs emergency care during your trip. It can be a helpful addition for anyone traveling that has furry companions.

Pet

How can the Optional Rental Car Damage and Theft benefit help?

This benefit may reimburse you for repair or replacement costs if your rental car is damaged due to collision, theft, vandalism, or even severe weather. It can help you avoid paying out of pocket for costly repairs—offering extra security whether you're renting a car domestically or abroad.

Rental Car

What is the Optional Baggage Bundle?

The Optional Baggage Bundle is available with the Worldwide Trip Protector Platinum plan. It increases your baggage & personal effects coverage from $2,500 to $5,000 and raises the per-item maximum from $250 to $500. It also adds coverage for items like sports, golf, or business equipment—ideal if you're traveling with these high-value belongings.

Baggage

Is travel insurance necessary for international travel?

While travel insurance is not always required for international travel, it is highly recommended. Many countries and visa programs do require proof of travel insurance for entry, especially in Europe’s Schengen Area. Even when not mandatory, travel insurance provides essential protection against unexpected events such as medical emergencies, trip cancellations, lost luggage, and travel delays. For peace of mind and some financial security, having travel insurance for international trips can be essential.

International

Does my health insurance cover international travel?

Many personal health insurance plans do not provide coverage for medical expenses incurred while traveling internationally. That means you may not have coverage for medical evacuation or medical treatment outside your home country. It’s important to review your personal health insurance before traveling and consider purchasing international travel protection to make sure you have adequate coverage for medical expenses, medical evacuation, and support during your trip.

International

How much does international travel insurance cost?

The cost of travel protection for international trips varies depending on factors such as your trip duration, age, coverage limits, and the type of plan you choose. Additional coverage options, such as our Flight Bundle or adventure sports protection, are an additional cost to the base plan. Comparing plans and coverage details can help you find the best value for your specific travel needs.

International

What does domestic travel insurance cover?

Our travel protection plans can cover trip cancellations, interruptions, and delays, as well as lost or delayed baggage and emergency medical expenses while traveling within the U.S. It may also include medical evacuation and 24/7 non-insurance travel assistance. Coverage helps protect you from unexpected events and financial losses during your domestic trip.

Domestic

Do I need domestic travel insurance?

Whether you might want travel protection depends on your personal situation and travel plans. Domestic travel insurance is helpful if you have non-refundable bookings, want coverage for trip cancellations or delays, or need extra protection for lost baggage and medical emergencies while traveling within the U.S. If your trip involves significant prepaid expenses or you want added peace of mind, travel protection may be a good choice.

Domestic

Can you get travel insurance for domestic travel?

Yes, you can get travel insurance for domestic travel. Domestic travel insurance is available to cover trips within the United States, offering protection for trip cancellations, delays, lost baggage, and medical emergencies. This type of insurance provides peace of mind and financial security, ensuring you’re covered for unexpected events even when traveling close to home.

Domestic

Is travel insurance worth it for domestic flights?

Travel protection for domestic flights can be worth it if you have non-refundable bookings, want extra protection for trip cancellations, delays, or lost baggage, or need additional medical expense coverage while traveling within the USA. While your regular health insurance may cover some needs, domestic travel insurance offers added peace of mind and financial protection against unexpected events. For some travelers, the extra security is considered valuable.

Domestic

How do I purchase optional benefits for each trip?

Optional benefits can be purchased at the time you add a trip to your plan. When adding a trip to your plan inside your account’s My Multi-Trip Plan tab, you will see the optional benefits available for selection. As you select optional benefits for a trip, you will see the change in cost prior to purchase. You can purchase directly from that screen using the payment method saved to your Travel Insured account.

Optional Add-ons

How many trips can be added to the plan?

There is no set limit to the number of trips you can add to this annual plan. The maximum length of an individual trip is 45 days.

Annual Plans

What are optional benefits?

Optional benefits or “add-ons” are benefits that can be added to each trip for an additional cost. If you do not add an optional benefit, it will not apply to the coverage for that trip. Some optional benefits include:

Trip Cancellation

Trip Interruption

Cancel for Any Reason

Rental Car Damage and Theft Coverage

Medical Evacuation and Repatriation - Additional Coverage

Optional Add-ons

What are base benefits?

“Base benefits” refers to the coverage that is included for each trip. There is no need to select base benefits, unlike optional benefits, they are automatically available and the maximum benefit amounts renew for each trip.

General

How do I request a Political, Security, or Natural Disaster Evacuation?

Contact our non-insurance emergency assistance partner as soon as you can. They are available 24/7 and can help assess the situation, coordinate with local authorities, and arrange safe evacuation if necessary. These assistance services are included in every Travel Insured plan.

Medical

What types of natural disasters may require an evacuation?

Common natural disasters include earthquakes, hurricanes, floods, wildfires, volcanic eruptions, and other events declared as emergencies by local authorities. The Natural Disaster Evacuation benefit is available when a covered evacuation is necessary.

Medical

What expenses can be covered under Political or Security Evacuation?

Covered expenses may include transportation costs, emergency accommodation, and coordination services provided by the non-insurance travel assistance provider for evacuation. It may also cover the related costs of getting back to your point of origin or to the nearest place of safety.

Medical

What injuries qualify for a dismemberment benefit?

Qualifying injuries can include loss of a hand or foot, loss of sight in one or both eyes, loss of hearing in both ears, or loss of speech. The specific injuries and benefit amounts are detailed in the plan document.

Medical

What types of accidents may be covered under the AD&D (other than air flight benefit)?

Potential covered accidents may include scenarios such as car accidents, falls, drowning, or other unexpected events resulting in death or dismemberment, as long as they occur during the covered trip and are not related to air travel.

Medical

Does AD&D 24 Hour Other than Air Flight cover incidents related to flights?

AD&D 24 Hour Other than Air Flight is included in the base plan for Platinum and Deluxe, but this is for incidents other than air flights. AD&D coverage related to air travel can be added to your plan when you purchase the optional Flight Bundle. This bundle, available on all single-trip plans, includes the AD&D (Air Flight Only) Benefit, which provides coverage for an injury caused by an accident occurring during your trip while riding as a passenger in/on an aircraft or boarding or exiting from an aircraft or public transportation provided by an air carrier. Please read the plan document for full details. Additional costs and terms apply.

Flight

Can the medical evacuation benefit help in a medical emergency abroad?

Yes, the medical evacuation and repatriation of remains benefit can assist if you face a medical emergency while traveling. This benefit can provide financial backup to cover those emergency transportation expenses if the local attending physician and our designated travel assistance services provider determine that your injury or illness is severe, acute or life-threatening and adequate treatment is not available in your immediate area.

Medical

What could prompt a medical evacuation?

Medical evacuation benefit can apply to severe, acute or life-threatening illnesses and injuries, as determined by an attending physician and the non-insurance assistance provider. It can come into play when adequate medical treatment is not available in your immediate area.

Medical

What if my baggage is delayed, but I have essential items with me?

If you’ve packed essentials in your carry-on, you may not need to utilize the baggage delay benefit. This is because baggage delay coverage is designed to account for necessary items that are delayed in your checked bags. For instance, if your delayed checked luggage contains event-specific attire, essential medications, or items critical to your trip, the coverage allows for reimbursement up to the plans maximum benefit amount for necessary replacements you need to buy.

This benefit could help even very well-prepared travelers in unforeseen circumstances. Remember to keep receipts for any additional purchases, as they will be needed during the claims process. This benefit helps you adapt to unexpected delays while maintaining your comfort and travel plans.

Baggage

Is there a deductible for baggage delay claims?

No, there is no deductible for this benefit. You can be reimbursed for eligible expenses up to your plan’s maximum benefit amount, helping with any out-of-pocket costs.

Baggage

Can I purchase baggage delay coverage only?

No, baggage delay coverage is included as part of our extensive travel protection plans. It cannot be purchased on its own. However, including it in a full plan helps you benefit from additional protections like trip interruption coverage and medical expense coverage, providing a safety net for your journey.

Baggage

How can the non-insurance assistance company respond in a medical evacuation emergency?

Non-insurance emergency assistance is available 24/7 through Travel Insured’s selected assistance provider. Once an emergency is reported, the assistance team coordinates with local emergency services to arrange transportation as quickly as possible.

24/7 Support

Can I use missed connection coverage for non-air travel delays, like trains or buses?

Our Missed Connection benefit can apply to non-air travel delays, such as trains or buses. This benefit can help when unexpected disruptions prevent you from reaching your next leg of travel. For example, if your train is delayed and you miss your cruise departure, we could reimburse you for the missed cruise. The delay needs to meet the conditions outlined in your plan. Check your plan details to confirm eligibility for this coverage.

Missed Connection

Can the missed connection benefit cover hotel stays if I need to wait for the next flight?

The Missed Connection benefit can cover reasonable additional expenses, which might include a hotel stay in some cases. For instance, if you are at your layover, get delayed due to inclement weather, and therefore miss your cruise departure, you may face an overnight delay. We could reimburse you for lodging costs, up to the maximum benefit amount in your plan, as well as the transportation expense to catch you up to your cruise. Remember to keep receipts and review your Schedule of Benefits to understand the reimbursement offerings specific to your plan.

Missed Connection

When can missed connection coverage apply for connecting flights?

Our Missed Connection coverage could apply when you miss a connecting flight due to events beyond your control. Common scenarios include:

  • Inclement weather: Storms or other weather events causing delays.
  • Mechanical issues: Problems with the airline’s equipment.
  • Unexpected schedule changes: Delay or Cancellation made by the airline or other Common Carrier.

The delay must be three or more hours long. Be sure to check your plan for the specific requirements.

Missed Connection

Does the trip delay benefit cover hotel stays if my trip is delayed?

The trip delay benefit can reimburse for hotel stays and more. Depending on your plan, you can be eligible for a daily amount to cover costs like hotel rooms and meals during your delay. If you’re unsure about your coverage with Travel Insured International, feel free to contact us for details.

Delays & Flight

What additional costs can be reimbursed if my trip is delayed?

Reimbursement is for reasonable additional expenses, like meals and hotel stays during the delay or additional transportation costs. Please remember to keep your receipts for these expenses. Not sure what counts as “reasonable additional expenses?” Refer to your plan document or our representatives can help clarify for you, so you know what to expect.

Delays & Flight

How long does a delay need to be before I am eligible for benefits?

A covered delay must last a certain number of hours (3, 6, or 12 hours, depending on your plan) to be covered by the trip delay benefit.

Delays & Flight

How do I get hotel travel insurance?

To get travel protection for your hotel stay, purchase one of our plans and the optional bundle that specifically includes hotel-related coverages. You can add this benefit when purchasing a plan, helping to protect your hotel reservations against unexpected cancellations, interruptions, or travel inconveniences.

General

Can I get travel insurance for theme park tickets?

You can get travel protection that covers theme park tickets by purchasing one of our plans and the optional bundle that includes amusement and theme park benefits. This coverage can help reimburse you for non-refundable ticket costs if your trip is interrupted or cancelled due to covered reasons, providing added protection for your vacation plans.

Adventure

Is my service animal covered when I travel?

Our Optional Pet Bundle applies to both pets and service animals.

Pet

How much is pet travel protection?

The cost of a travel protection plan can depend on a few factors, like age, trip length, and trip cost. The Optional Pet Bundle can be added to your plan at an additional cost. Get a quote to get exact pricing for your trip.

Pet

Is my pet covered with travel insurance?

When you purchase the optional Pet Bundle, you can get some coverage related to your pet. This includes things like reimbursement for unexpected kenneling days when you’re delayed, or cancellation coverage if your pet is sick before your trip.

Pet

What is the time-sensitive period?

The time-sensitive period is the time between making your first trip payment/deposit and purchasing travel protection. This time period varies by plan, typically 14 or 21 days. Refer to the plan document for specific details.

General

What’s the difference between CFAR and IFAR?

CFAR allows travelers to cancel their trip for any reason that is not already covered by the plan, if they do so at least 48 hours before departing.

IFAR allows travelers to leave their trip early for any reason that is not already covered by the plan, if they do so 72 hours or more after departure.

Refer to the plan document for full details and eligibility requirements.

Cancellation

Do I need travel insurance?​

Some countries may require proof of travel insurance, in which case we hope you choose Travel Insured International for your trip. For other scenarios where travel insurance is not mandatory, we still recommend getting a plan especially for travelers who are traveling internationally and may have significant non-refundable expenses, or want protection against unexpected events like medical emergencies or trip cancellations. Ultimately, travel insurance can provide peace of mind and some financial security—helping you to relax just a little bit more.

General

How does travel insurance work?​

Travel insurance helps protect against unexpected events that may occur before or during your trip, such as trip cancellations, medical emergencies, or lost luggage. When you purchase a plan, you pay a cost based on your trip details and coverage needs. If a covered event happens, you file a claim with us, submit any required documentation, and, if approved, receive reimbursement for your eligible expenses up to the plan’s maximum benefit amount.​

General

How much is travel insurance?​

The cost of travel protection varies depending on factors such as your trip duration, age, and the level of coverage you choose. Additional coverage options, such as our Flight Bundle or Cruise Bundle, are an additional cost to the base plan. Comparing plans and coverage details can help you find the best value for your specific travel needs. 

All plans contain insurance benefits and non-insurance travel assistance services.

General

Is travel insurance worth it?​

Travel protection may be worth it for travelers, particularly when taking international trips or making significant non-refundable bookings. It offers essential protection against unexpected events such as medical emergencies, trip cancellations, or lost luggage, which can otherwise be pricey without reimbursement. Overall, for anyone seeking peace of mind and some financial security while traveling, purchasing travel protection can be a good choice.​

General

How do I buy rental car travel insurance?

You can buy a travel protection plan from us and add on the Optional Rental Car Damage and Theft Benefit. You can always contact us to discuss options and get a quote. Please read the plan document carefully before purchasing to understand the benefits, exclusions, and limitations.

Rental Car

How much does rental car insurance cost?

The cost of travel protection depends on the plan you choose and the level of coverage. To add on the optional Rental Car Damage & Theft Coverage, it is an additional cost. Because pricing can vary by plan and state, we recommend getting a quote for exact pricing details.

Rental Car

Why do you need refund information and proof of payment?

Even non-refundable tickets may be eligible for refunds in special cases. Proof of payment (credit card statement, cash receipt, or cancelled checks) is required to validate your claim.

Claims

What if I have questions after receiving the claims package?

Call us at 855-752-8303, Monday–Friday, 8:00 a.m.–6:00 p.m. ET for assistance.

Claims

Should I mark information on my documents?

No, please do not highlight anything on your documents as information could appear to be redacted. To call out information to our claims analysts in your supporting documentation, please mark with an asterisk or check mark.

Claims

What kinds of documents do I need to submit for my claim?

When you notify us of your claim, we’ll ask questions to determine what’s needed and send you a claim package with forms and instructions. You do not need to provide originals—please send copies and keep the originals.

Claims

What is Cancel for Any Reason?

Cancel for Any Reason (CFAR) is an optional travel insurance benefit that gives you more flexibility when you travel. It lets you cancel your trip for reasons that are not otherwise covered by your plan, such as deciding that you’re not comfortable traveling, a personal issue that comes up, or simply changing your mind. With CFAR, you can still be reimbursed for a portion (usually up to 75%) of your non-refundable trip costs.  

To get the CFAR benefit, you’ll need to add the optional Cancel or Interrupt for Any Reason Bundle when you buy your plan. The bundle must typically be purchased within 14 or 21 days of the date your first trip payment is received, and you need to cancel your trip at least 48 hours before your scheduled departure. This bundle is available to add onto the Worldwide Trip Protector Platinum and Deluxe plans. Our Annual Multi-Trip Protector plan also offers an optional CFAR benefit as an add on, which is different from the bundle.

An additional cost applies to optional bundles/optional benefits. Refer to your plan document for a full description of the optional bundles/optional benefits and covered reasons.

Cancellation

Are there add-on benefits that provide more Trip Cancellation/Interruption coverage?

Some of our optional bundles offer additional covered reasons so you can customize your plan for your particular needs.  The Flight Bundle may help with situations such as aircraft mechanical breakdowns or power outages. Our Cruise Bundle adds a covered reason in case your river cruise cannot operate as expected due to water levels on your route. The Pet Bundle offers additional covered reasons if you need to cancel or interrupt your trip due to your pet getting sick, injured, or dying.

Optional Add-ons

What costs can be covered under Trip Cancellation?

Trip Cancellation coverage may apply to unused, non-refundable trip costs such as airline tickets, hotel bookings, and prepaid excursions. When you cancel for a covered reason, the plan may help reimburse you for those insured expenses. This could include cruise deposits, guided tours, or even service fees from travel advisors, depending on your plan.

It's ideal for travelers making significant investments in advance, especially for custom or high-value trips. This type of protection can also make rebooking easier, since you may have some or all your original investment refunded, depending on your plan’s maximum benefit amounts.

Cancellation
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How do I add 24/7 Traveler Support Services to my plan?
How do I contact the support helpline?
What are 24/7 Traveler Support Services?
What can the service helpline assist me with?
When are the services available for use?
When should I use the 24/7 helpline?
What types of accidents may be covered under the AD&D (other than air flight benefit)?
What injuries qualify for a dismemberment benefit?
Does AD&D 24 Hour Other than Air Flight cover incidents related to flights?
How can the Optional Rental Car Damage and Theft benefit help?
What benefit does the Baggage & Personal Effects benefit provide?
What can be the value of having a travel protection plan with added bundles and coverages?
What does the Optional Flight Bundle cover?
What is the Optional Baggage Bundle?
What is the Optional Cancel or Interrupt for Any Reason Bundle?
What is the Optional Cruise Bundle?
What is the Trip Delay benefit, and how can it help?
What is the Optional Extreme Sports Medical Upgrade?
What is the Optional Pet Bundle, and what does it cover?
How much does adventure travel insurance cost?
Should I get adventure travel insurance?
What is covered in adventure travel insurance?
What are base benefits?
Should I get annual travel insurance if I travel often?
How much does annual travel insurance cost?
When does coverage begin for the annual plan?
How many trips can be added to the plan?
How do base and optional benefits work with an annual travel insurance plan?
What are optional benefits?
Does the annual plan offer primary or secondary coverage?
How do I purchase optional benefits for each trip?
Is there a limit to how long each trip is?
What can annual travel insurance cover?
Are annual travel insurance plans worth it?
Are children included at no cost?
Are trip types calculated per person?
How can the non-insurance assistance company respond in a medical evacuation emergency?
How much does insurance for baggage cost?
Can travel insurance cover baggage damage?
Does travel insurance cover delayed baggage?
Is there a deductible for baggage delay claims?
What if my baggage is delayed, but I have essential items with me?
Can I purchase baggage delay coverage only?
Is there a limit on how much I can be reimbursed for a single item?
Can I upgrade my coverage to include higher limits for items like electronics or sports equipment?
How much does business travel insurance cost?
What is covered in business travel insurance?
Can I add to/change my plan’s trip cost at a later date if I make additional purchases for my trip?
Can I omit some of the coverage that I don’t need?
Can I update my travel insurance plan if my trip details change?
Can you add additional trip costs after purchase?
How much does rental car insurance cost?
Does my car insurance cover rental cars?
How do I buy rental car travel insurance?
What’s the difference between CFAR and IFAR?
What kinds of documents do I need to submit for my claim?
Should I mark information on my documents?
Why do you need refund information and proof of payment?
What if I have questions after receiving the claims package?
Do you offer cancellation coverage on its own? I don’t need anything else.
Who counts as a “Family Member”?
Can I omit some of the coverage that I don’t need?
What does cruise travel insurance cover?
Is coverage available for medical care on a cruise?
Can you buy cruise insurance after booking?
Is cruise insurance worth it?
What should I list as my destination?
Can you get travel insurance for domestic travel?
What does domestic travel insurance cover?
Do I need domestic travel insurance?
Is travel insurance worth it for domestic flights?
Do you offer cancellation coverage on its own? I don’t need anything else.
How much is family travel insurance?
What does family travel insurance cover?
Does travel insurance cover cancellation due to family illness?
Does family travel insurance cover individuals?
How much is flight insurance?
What can flight insurance cover?
Should I get flight insurance?
Is flight insurance worth it?
Are golf clubs covered in travel insurance?
How much does travel insurance cost for a golf trip?
Is golf trip travel insurance worth it?
How do I get hotel travel insurance?
How do I calculate my trip cost?
How do I file a travel insurance claim?
Is there coverage for hurricanes, blizzards, and other natural disasters?
If needed, what is the process of being medically evacuated?
How much does international travel insurance cost?
Does my health insurance cover international travel?
Is travel insurance necessary for international travel?
Can travel protection cover trip disruptions due to jet fuel shortages?
Can the medical evacuation benefit help in a medical emergency abroad?
What could prompt a medical evacuation?
What are the benefits of purchasing travel protection for medical emergencies?
Can travel protection help me find medical care on my trip?
Does travel insurance cover medical expenses?
How much medical expense coverage do I need?
Can I get travel insurance for skiing?
When can missed connection coverage apply for connecting flights?